Privacy Policy

Sound Healthcare Communications, LLC ("SOUND", "Company," "we", "us" or "our"), a Medical Knowledge Group company, takes your privacy seriously. SOUND's privacy policy is designed to help individuals ("you" or "your") understand how we collect, use, and safeguard the personal or behavioral information provided ("Data") to us and to assist you in making informed decisions when using our Site, platforms, applications, and other websites owned or controlled by us (collectively referred to as the "Services"). It also informs you how to contact us with any questions you may have and how to exercise your rights with regard to the Data we collect from or about you.

For the purposes of this policy, "Site" refers to SOUND's website, which can be accessed at www.sound-hc.com. Each website owned or controlled by SOUND will have its own privacy policy that applies. You should review their policies to understand how they affect any information that you provide or that is collected at that website.

SOUND considers Personally Identifiable Information ("Personal Information") to be information that clearly and directly identifies a particular individual, such as their name, email address, physical address, phone number, or government issued identifier such as a social security number. Subject to applicable laws, that which does not clearly or directly identify a particular individual SOUND regards as non-Personally Identifiable Information ("non-PII"). We may use our own technologies, or the technologies of Service Providers, to help us gather and process non-PII. If SOUND links non-PII to Personal Information, then SOUND will treat such non-PII as Personal Information.

This Policy does not apply to (1) Data controlled by our clients; (2) Data collected by unaffiliated sites that link to or are accessible from our Services; (3) Data our third party partners may collect directly from you and control, where applicable by law; (4) Data collected and processed by us about our employees; and, (5) non-PII derived from Personal Information, including any data that is aggregated, de-identified, or anonymized.

Information We May Collect from You

We will collect Data that is adequate, relevant, and reasonably necessary in relation to the purposes for which the Data is processed, as disclosed to you in this policy and prior to being used.

• Contact Information. We may collect your name, mailing address, telephone number, and email address. We may also collect your mobile phone number.
• Account Information. We may collect your username and password, and other information used to sign up for the account, when you create an account on the Site or other platforms.
• Device Information. We may collect the type of device you use to access the Site or other platforms. We may also collect your device hardware model and unique identifier, IP address or operating system.
• Location Information. We may collect Data such as your general location from your device when you access our Site, platforms, or use our Services.
• Information You Submit. We may collect Data you provide us with about you from filling out forms on our Site, creating accounts, or by corresponding with us by phone, e-mail or otherwise.
• Other Information. We may collect Data about the browser you are using if you use our Site, social media, or other platforms.

How We Use Your Information

We will use the collected Data only as relevant and reasonably necessary to correspond with you and perform our Services as contracted, permitted by law, and as disclosed in this Policy.

• To Carry Out Services. We may use your Data to carry out contractual obligations entered into between you and us or agreements we have to operate on behalf of clients.
• To Improve Our Tools and Services. We may use your Data to make the Site, tools, and our Services better and customize your experience.
• To Understand Your Interests. We may use your Data to better understand what tools, Services, and platforms interest you.
• To Respond to Your Requests or Questions. We may use this Data to respond to your feedback and correspondence.
• To Communicate with You. We may use your Data to communicate with you about your account, our relationship with you, or on behalf of clients.
• For Security Purposes. We may use your Data to assist in protecting our company and services.
• As Otherwise Permitted by Law. We may use your Data as required or permitted by law.

How We Share Your Information

We may share your Data with our clients, service providers, and business partners, through contractual obligations and requirements by law, and only on a need-to-know basis.

We may disclose your Data for business purposes to Service Providers and our Successors as further discussed below. We do not sell Personal Information to third parties.

• Internally. We may share your Data within our company or Group, as needed to provide services.
• With our Clients. We may share your Data collected in services on behalf of our clients back to our clients as contracted.
• With Our Service Providers. We may share your Data with third parties who perform Services on our behalf.
• With Successors. We may transfer data in connection with a merger, acquisition, sale, reorganization, or other change of control.
• To Comply with the Law or Protect Ourselves. We may share Data to comply with legal process, government requests, security investigations, and fraud prevention.
• Other Purposes with Consent. We may share your Data in instances authorized by your consent and applicable law.

Choices Regarding Your Information

Subject to applicable laws, SOUND will offer you the opportunity to choose (opt-out) whether your Data is disclosed to a third party, used for a different purpose, or used in targeted advertising/profiling where legally applicable.

For clients: to review or update your Personal Information, contact us at info@sound-hc.com.

Your Rights Regarding Your Information

You may have rights to access, rectify, erase, restrict processing, portability, object, withdraw consent, lodge a complaint, non-discrimination for CA resident rights, and appeal, subject to applicable law.

We may deny requests where needed to comply with legal obligations, detect and prevent fraud, debug products, or make lawful internal uses compatible with context.

Security

SOUND uses administrative, physical, and technical safeguards that are reasonable and appropriate for protection of Data in our custody or control. No data transmission or storage system can be guaranteed to be 100% secure.

Retention

We retain Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Location

Our operations are conducted from the United States and Data is used and stored in the US, subject to US laws. By using our Site from outside the US, you consent to processing in the US as permitted by law.

Links

This Policy does not address, and we are not responsible for, the privacy or information practices of third-party sites or services that may be linked from our Site.

Minors

SOUND does not knowingly collect Data from minors. If we become aware of collection from an individual under 13, we will delete such Data.

How to Contact Us

Questions or concerns about this Policy may be directed to info@sound-hc.com or +1-855-566-3282.

Sound Healthcare Communications, LLC
Privacy Officer
400 Crossing Blvd,
1st Floor
Bridgewater, NJ 08807

Changes to This Policy

We keep this Privacy Policy under regular review and may update this page. We will notify you of material changes as required by law.